Frequently Asked Questions
Welcome to your retreat in the heart of the Coffee Region
Bookings and Payments
How can I make a booking?
You can book directly through our platform, via WhatsApp, or through the links we’ll send you.
Do I need to pay a deposit to book?
Yes, a 50% deposit is required to confirm the booking. The rest is paid at check-in.
Do you accept card payments or only cash?
We accept transfers, electronic platform payments, and cash.
Can I cancel my booking and get a refund?
Yes, cancellations made at least 15 days in advance are eligible for a partial or full refund according to our cancellation policy.
Check-in y Check-out
What are the check-in and check-out times?
- Check-in: Starting at 12:00 p.m. (flexible depending on availability).
- Check-out: Until 11:00 a.m.
Can I check in early or check out late?
It depends on availability. It may have an additional cost.
Facilities and Services
Is parking available?
Yes, we have private parking for 4 vehicles.
Does the estate have Wi-Fi?
Yes, we offer free Wi-Fi for guests.
Do you have an equipped kitchen?
Yes, the house has a full kitchen, utensils, and basic appliances.
Is music and sound equipment allowed?
Yes, but at a moderate volume, respecting quiet hours (from 11:00 p.m. or the established schedule).
Pool and Common Areas
Is the pool exclusively for guests?
Yes, it is for the private use of guests who have booked the house.
Are there rules for using the pool?
Yes:
- Shower before entering.
- Do not enter with glass containers.
- Children must always be supervised.
- Do not eat inside the pool.
Is the pool heated?
No, it is an outdoor pool.
Policies and Rules
Are pets allowed?
Yes, as long as the owners take responsibility and clean up after them.
Are additional visitors allowed beyond the registered guests?
No, only the people included in the reservation are allowed to enter, for security reasons.
Can parties or events be held?
Large parties are not allowed without prior authorization.
Seguridad
Does the estate have cameras or surveillance?
We have secure fencing and cameras in external areas (not inside the house).
Are there first aid supplies?
We have secure fencing and cameras in external areas (not inside the house).
What should I do in case of emergency?
Contact the host and/or call the emergency numbers you’ll find in the house.
Location and Transportation
How do I get to the estate?
You can arrive by private car, public transportation (buses from Pereira), or via platforms like Uber, InDriver, and DiDi.
Are there motorcycle taxis or transportation services in the area?
Yes, we can share contact numbers for local transportation.
Activities and Tourism
What activities can I do nearby?
- Eco walks.
- Coffee tours.
- Birdwatching.
- Visit towns like Salento and Filandia.
- Theme parks: Coffee Park, Panaca.
- Find more in: Activities
Request your quote now!
Want to experience the coffee culture? Request your personalized quote and discover our special rates to enjoy the estate, the scenery, and the rest you deserve.
